5Line Ventures LLC

FamilyWise Support

Help with your FamilyWise Home, web access, subscriptions, privacy, and optional assistant connections.

Email support

FamilyWise Home and syncing

Sign in with the same 5Line Account on each device. In the mobile app, open Family, choose 5Line Account, and confirm the correct Home is connected. Family profiles, planner meal slots, meal plans, saved food and recipes, lists, and FamilyWise-created events can then sync. Device-only routines, reminders, cleaning tasks, and vehicle records remain local until a future shared version is expressly available.

FamilyWise Web

Use the email and password from the mobile app. FamilyWise Web includes the shared meal planner with sides and desserts, editable FamilyWise events, recipes with effort and cost ratings, lists, the family roster, and shared planning preferences. Detailed per-person profile editing remains in the mobile app. If the website says no Home is connected, reconnect the correct Home in the mobile app, then sign out and back in on the website.

ChatGPT or Codex connection

After OpenAI review and publication, the FamilyWise HQ plugin will let customers choose Connect and sign in with their 5Line Account without copying a server address on supported OpenAI surfaces. OpenAI currently documents plugin support in Work mode on ChatGPT web, Work mode and Codex in the ChatGPT desktop app, and the Codex CLI plugin browser—not Chat mode, the IDE extension, or mobile. FamilyWise still works manually and with optional FamilyWise-managed AI.

Purchases and subscriptions

FamilyWise subscriptions are purchased and managed through the app store used for the purchase. Restore purchases from the FamilyWise subscription screen. One current paid subscription can provide access to one shared Home with up to six signed-in 5Line accounts and up to twelve family profiles. Refunds and billing changes are handled by Apple or Google.

Privacy and account requests

For account access, correction, deletion, security, or privacy questions, email support from the address on your 5Line Account when possible. Do not send passwords, one-time codes, payment-card details, or sensitive health information.